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Wireless network at Suvarnabhumi Airport 
Wireless network at Suvarnabhumi Airport
Airports of Thailand, in
cooperation with Milcom Systems, has introduced wireless internet at
Suvarnabhumi Airport, but there are hitches and restrictions.
It
is just one of various attempts to improve the airport's chances to gain
entry into the world's top 10 airports ranking. But the authorities
leave themselves open to criticism that the desire to offer premier
services to customers comes second to an ambition to gain points in
ranking scheme.
In this case, AoT can tick “yesâ in the box: "Do you
offer free internet services for passengers in the airport building"?
That
answer does not take into account the service is only for 15 minutes
and is conditional on passengers picking up a password at the airport
information counter on the second and fourth floors of the east and west
wings.
Once again, the airport management has not thought this
through from a customer’s view point. Some lucky passengers will be in
the east and west wings and many will not. Also, they may not have the
time, or the inclination, to go to the counters for a password. It could
take 10 minutes to obtain a password for an inadequate 15 minutes
access.
Like so many of the bells and whistle this airport
creates to gain approval from an awards company, it falls well short of
what passengers would really appreciate.
They would ask for
unlimited wireless access at all concourses and halls after the
immigration checkpoints, without the need for a password, or card
purchase. It is a very profitable airport and can afford to provide a
few complimentary services in its shopping and restaurant malls.
After
getting a password for 15 minutes internet access, the session will be
interrupted by a message stating you need to buy a card from King Power
Duty Free, or any of the other shops it controls in the concourses to
stay on line. Now passengers have to pack their laptops and take a walk
to the nearest shop to buy a card which will have a new password. The
card costs Bt250 for one hour.
It’s thumbs down on this one.
Recommend a rethink that focuses on giving passengers what they need
rather than what airports officials want to earn a few more points on a
ranking score card.Source: http://www.ttrweekly.com/site/2009/11/wireless-network-at-suvarnabh...
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